Privacy Policy

1. What Information We Collect

We may collect the following types of information:

a) Personal Information

- Name, email address, phone number, and mailing address

- Service address and property details (for service scheduling or estimates)

- Billing and payment information

- Any other information you provide when contacting us, requesting a quote, or booking services

b) Website & Technical Information

- IP address

- Browser type, device info, and operating system

- Pages visited and time spent on our site (via cookies or analytics tools)

2. How We Use Your Information

We use the information we collect to:

- Provide and schedule our services

- Communicate with you about your requests, bookings, or service updates

- Send you service reminders, reviews requests, and customer support messages

- Improve our website and customer experience

- Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell your personal information. We may share it with:

- Trusted third-party vendors (e.g., CRM, payment processors, scheduling software)

- Legal or regulatory authorities, when required by law

- Our internal team and authorized contractors as needed to deliver your requested service

4. Cookies and Tracking Technologies

We use cookies and analytics tools (like Google Analytics) to improve website performance and understand visitor behavior. You can choose to disable cookies in your browser settings, although some website features may not function properly.

5. Your Choices and Rights

You may:

- Request access to the personal information we hold about you

- Ask us to correct or delete that information

- Opt out of receiving promotional communications at any time

To exercise these rights, email us at: [email protected]

6. How We Protect Your Information

We take appropriate technical and organizational measures to safeguard your data, including secure servers, encrypted transmissions, and internal access controls.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies separately.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website with an updated “Effective Date.”

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Kinetico Quality Water of Polk County (43water)

Phone: (863) 291-4668

Email: [email protected]

Mailing Address: 3006 Lake Alfred Road, Winter Haven FL 33881